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Peoplecert ITIL V3 Foundation Sample Questions:

1. Availability Management is responsible for availability of the:

A) Components and Business Processes
B) Services, Components and Business Processes
C) Services and Components
D) Services and Business Processes

2. Which of the following are Service Desk organizational structures?
1.Local Service Desk
2.Virtual Service Desk
3.IT Help Desk
4.Follow the Sun

A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) 1, 2 and 4 only
D) 2, 3 and 4 only

3. Which of the following is NOT a characteristic of a process?

A) Delivers specific results
B) It is measurable
C) Responds to specific events
D) A method of structuring an organization

4. Which core publication will you find detailed descriptions of service catalog management, information security and support management?

A) Service operation
B) Service strategy
C) Service design
D) Service transition

5. Which of the following provides resources to resolve operational and support issues during Release and Deployment?

A) Early Life Support
B) Evaluation
C) Service Test Manager
D) Release Packaging and Build Manager

Solutions: