Effective study ITIL V3 Foundation (CMS7 Deutsch Version) dumps vce
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle | - Service Strategy - Service Design - Service Operation - Service Transition - Continual Service Improvement |
| Service Management as a Practice | - Concept of best practices in service management - Definition of services and customers - Role of service management |
| Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?
A) Dienste und Infrastruktur
B) Anwendungen und Infrastruktur
C) Ressourcen und Funktionen
D) Dienstprogramm und Garantie
2. Welche der folgenden Aussagen ist korrekt?
A) Das Service Knowledge Management-System ist Teil des Configuration Management-Systems
B) Das Konfigurationsmanagementsystem ist Teil des Service Knowledge Management-Systems
C) Das Konfigurationsverwaltungssystem ist Teil der Konfigurationsverwaltungsdatenbank
D) Das Konfigurationsmanagementsystem ist Teil der Datenbank für bekannte Fehler
3. Das Hauptziel des Service Level Managements ist:
A) Sicherstellen, dass für alle aktuellen IT-Services ein vereinbarter IT-Service-Level bereitgestellt wird
B) Ausführen der Service Operations-Aktivitäten, die zur Unterstützung der aktuellen IT-Services erforderlich sind
C) Sicherstellen, dass genügend Kapazität zur Verfügung steht, um die vereinbarte Leistung zu erbringen
D) Zum Erstellen und Auffüllen eines Servicekatalogs
4. Eine einzelne Freigabeeinheit oder ein strukturierter Satz von Freigabeeinheiten kann definiert werden in:
A) Der Plan, Do, Check, Act (PDCA) -Zyklus
B) Ein Anforderungsmodell
C) Ein Release-Paket
D) Das RACI-Modell
5. Welche der folgenden Optionen umfasst der Availability Management-Prozess?
1.Die Versicherungsdienstleistungen sind in der Lage, die Verfügbarkeitsziele zu erreichen
2.Überwachung und Meldung der tatsächlichen Verfügbarkeit
3. Verbesserungsmaßnahmen, um sicherzustellen, dass die Dienste ihre Verfügbarkeitsziele weiterhin erfüllen oder übertreffen
A) nur 1 und 3
B) nur 1
C) nur 1 und 2
D) Alle oben genannten
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
