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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A) Where are we now?
B) Where do we want to be?
C) What is the vision?
D) Take Action

2. Which role authorizes budget for a service in a service relationship?

A) Product vendor
B) Sponsor
C) User
D) Customer

3. How do service providers contribute to the creation of service value for consumers?

A) They reduce risks and provide resources through specialization
B) They eliminate the need for consumers to use any resources
C) They determine the financial outcomes for consumers directly
D) They replace consumers' responsibilities with their own services

4. Which is the main form of service interaction between service consumers and digital services?

A) Service actions
B) Transfer of goods
C) Delivery of goods
D) Access to resources

5. Which service value chain activity relates with buying new products?

A) Plan
B) Improve
C) Engage
D) Obtain/build

Solutions: