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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question 1
Why does investing in HP Services matter to your customers?
A. give customers incremental discounts on accessories
B. help reduce the impact of downtime and maximize employee productivity
C. resell HP Services
D. earn money on rebates
Question 2
Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A. HP Sales Central
B. HP Cross Sell Solution
C. HP Cirrus
D. HP Support Center
Question 3
Which types of HP Services contracts are available to your customers? (Select two.)
A. Adjustable
B. Custom
C. Transactional
D. Durational
E. Standard
Question 4
When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?
A. Contractual Services area manager
B. HP Partner Account Manager
C. HP Partner First Services reseller
D. Services Contract Specialist Distributor
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: C,D | Question 4 Answer: C |
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