HP Selling HP Personal Systems Services 2018 : HP2-H65 Exam

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
D) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

2. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do you manage the complexity of dealing with your devices, network, and software Issues?
B) Do you have employees who travel frequently?
C) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
D) How do you make changes to BIOS settings for the new PCs that arrive at your site?
E) How do your employees currently migrate their data?

3. Why is it important to register HP Services?

A) Registering HP Services entitles the customers to valuable rebates.
B) Registering HP Services is required to set up automatic renewal of services.
C) It is less expensive to replace registered HP devices than devices that are not registered.
D) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.

4. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)

A) They need to standardize IT implementations (global/multi-national, multi-location).
B) They need IT resources focused on innovation.
C) They need to get reports about their IT performance environment.
D) They need to shift the IT focus/time from deployment tasks to core business activities.
E) They need to increase security for sensitive data.

Solutions: