Peoplecert ITIL 4 Specialist: High-Velocity IT : ITIL-4-HVIT Exam

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A service provider provides a cloud-based social media tool to many service consumers. It is essential that the service is reliable and has very few failures. Recently there have been issues where the performance dropped to unacceptable levels following service updates. Some technical staff claim this is due to unexpected patterns of business activity.
How can the 'capacity and performance management' practice contribute to resolving the issues?

A) By ensuring that demand forecasting is considered as a part of the 'definition of done'
B) By creating chaos engineering tools to test the resilience of the service under various conditions
C) By developing plans to ensure that the service can recover quickly from outages
D) By estimating the resources required to develop a minimum viable product in order to identify costs

2. Which behaviour would be encouraged in a lean culture?

A) Avoid interpersonal relationships
B) Optimize individual tasks
C) Avoid risk taking and failure
D) Be curious and try new things

3. An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?

A) Design thinking
B) Continuous integration
C) Chaos engineering
D) Value stream mapping

4. An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?

A) High velocity IT
B) Digital technology
C) Digital product
D) IT transformation

5. An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?

A) Modularity
B) Observability
C) Interoperability
D) Portability

Solutions: