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HP HP5-B04D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Needs Analysis | - Identify customer requirements
|
| HP Personal Systems Portfolio | - Desktop and notebook solutions
|
| Product Features and Benefits | - Key technologies and differentiators
|
| Sales Strategy and Competitive Positioning | - Sales methodology
|
| HP Printing Portfolio | - HP printer product families
|
| HP Solutions and Services | - Integrated HP offerings
|
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
1. How many parts require replacement after 150.000 pages for the HP LaserJet 500 series MFP and Color MFP?
A) 2 (MFP) and 21 (Color MFP)
B) 1 (MFP) and 18 (Color MFP)
C) 3 (MFP) and 24 (Color MFP)
D) 0 (MFP) and 15 (Color MFP)
2. Which HP tool would you recommend to your customer to ensure that their workstation ISV software and the graphics driver are compatible and optimally tuned?
A) HP Performance Advisor
B) HP Application Performance Management
C) HP Insight Manager
D) HP IT Performance Suite
3. Which HP business notebook would you recommend for an executive who needs constant connectivity and enterprise features?
A) HP ElitePad 900
B) HP Z1 Workstation
C) HP 200 Notebook
D) HP EliteBook 1000
4. If a customer is looking to print only mono pages, what should you recommend'?
A) an HP MFP flow device
B) an HP LaserJet printer
C) an HP DesignJet printer
D) an HP OfficeJet Printer
5. What is the value behind wireless hot-spots?
A) ability to print from anywhere
B) easily set up and shares an Internet connection across WiFi-enabled devices
C) ability to hot capture a document on the spot
D) having a low data plan
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |



