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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is included in the defective media retention service?

A) It allows the HP technician repairing the device to keep the defective part.
B) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
C) It allows the HP technician to use refurbished parts to complete a repair.
D) It allows the customer to retain the defective drives that are repaired.

2. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Business downtime due to equipment failure
B) Confidential data exposure due to equipment theft
C) Ensuring a recovery time of 134 minutes
D) Downtime during international business travel
E) Saving up to 44% of the time to configure devices
F) Reducing the percentage of devices lost in transit

3. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) HP Contractual Services

4. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Accidental Damage Protection
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Custom Contractual Services

5. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
C) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
D) HP Care Pack Services cover multiple pieces of equipment with one service level.

Solutions: