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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Assessing customer IT environment - Matching services to customer needs - Sustainability and device extension value |
| Topic 2: HP Lifecycle Services Portfolio | 30% | - Active Care and premium support offerings - Device lifecycle management phases - Configuration and deployment services - Hardware support and warranty extensions |
| Topic 3: Service Delivery & Operational Knowledge | 20% | - Service level agreements and governance - Monitoring and support capabilities - Deployment process overview |
| Topic 4: Advanced Sales & Consultative Selling Skills | 25% | - Identifying business pain points - Customer engagement strategies - Positioning lifecycle services as solutions |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Name a capability available within HP Essential Support.
A) Online status tracking during repair of product while at the repair center
B) Guaranteed 24 x 7 support and next-day turnaround
C) Ability to order replacement parts from HP for defective third-party components
D) Remote problem diagnosis and troubleshooting to resolve most issues
2. 
3. Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)
A) Customer is facing increased cyberthreats.
B) Customer is not set up for remote or hybrid working.
C) Employees are less productive due to maintenance issues.
D) Changing trends have had a negative impact on business performance.
E) Customer needs to focus on CapEx rather than OpEx.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: Only visible for members | Question # 3 Answer: B,C |
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