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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 2: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 3: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 4: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 5: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 6: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. Refer to the Exhibit.
What are the necessary configurations needed to enable a call between AST 1011111 and Remote Worker AST 1011112? (Choose all that apply.)
A) Disable SIP Options in Avaya Session Border Controller for Enterprise (SBCE).
B) Set the Remote Worker AST to register from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Public IP address.
C) Enable NAT traversal in Avaya Aura Session Manager (SM).
D) Configure the Remote Worker AST differently from the Office Worker AST in the Avaya Aura System Manager (SMGR) user profiles.
E) Configure a trusted SIP Entity and Entity link for remote workers in Avaya Session Border Controller for Enterprise (SBCE).
2. After implementation, the Avaya Aura Session Manager (SM) replication status is Not Polling, and both replica nodes are not reachable. The network connectivity has been verified, although Avaya Aura System Manager (SMGR) cannot connect to SM, but can connect to other network components. Based on an analysis of what is working and not working, where should the administrator try to isolate the issue?
A) Avaya Aura System Manager (SMGR)
B) Avaya Aura Session Manager (SM)
C) Avaya Aura Utility Server (US)
D) Avaya Aura Communication Manager (CM)
E) Network switch configuration
3. How can you obtain a list of Avaya Aura Communication Manager (CM) alarms that have been raised today, including previous alarms that are no longer active using CM SAT?
A) Execute the display alarms previous command and hit F3.
B) Execute the display alarms command, then change the 'Historical ?' field from N to Y and hit F3.
C) Execute the display alarms command, then change the 'Previous ?' field from N to Y and hit F3.
D) Execute the display alarms command, then change the 'Resolved ?' field from N to Y and then hit F3.
E) Execute the display alarms active command and hit F3.
4. In Avaya Aura Communication Manager (CM), what are the three valid formats of the list trace command?
(Choose three.)
A) List trace 1031711
B) List trace previous
C) List trace next
D) List trace ssm
E) List trace tac 701
F) List trace ras ip-address 135.60.232.213
5. Who is primarily responsible for completing Discipline 4 - Determining Root Cause, of the 8D Troubleshooting Methodology?
A) Avaya Tier 1
B) Avaya Tier 4
C) The customer
D) Avaya Tier 3
E) Avaya Tier 2
Solutions:
| Question # 1 Answer: B,C,D,E | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B,E,F | Question # 5 Answer: E |



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