Avaya 33810X Exam : Avaya Aura® Contact Center Solution Design Exam

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Database Connectivity (ODBC)
B) Open Computing Language (OpenGL)
C) Microsoft .NET
D) Simple Direct Media Layer

2. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Evolution of the Contact Center agent
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

3. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Intelligent
B) Single Channel driven
C) Specific Report focused
D) Personalized
E) Seamless

4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The model numbers of the existing contact center equipment
C) The Avaya solutions and services Avaya could offer
D) The salaries of the executives In the meeting

5. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
B) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
C) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
D) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

Solutions: