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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC Multimedia ASIPP package
B) AACC 7 Base System and Voice ASIPP package
C) AACC 7 Resilience (High Availability) ASIPP package
D) AACC 7 Outbound ASIPP package

2. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya IX™ Workspaces
C) Avaya Breeze® Platform
D) Avaya IX™ Workforce Engagement

3. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Standby License Manager
B) Remote WebLM server
C) Remote license file
D) Local WebLM license file

4. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya IX ™M Workspaces
C) Avaya IX ™ Workplace
D) Avaya Callback Assist

5. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya one-X® Agent Desktop
B) Avaya Agent Desktop a
C) Avaya IX™ Workspaces
D) Avaya IX™ Workplace

Solutions: