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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What is a characteristic of problem-solving teams that is different than cross-functional teams?

A) Problem-solving team members come from different work units.
B) Problem-solving team members come from the same work unit.
C) Problem-solving team members meet only on a virtual basis.
D) Problem-solving teams use only computer technology to tie them together physically

2. What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?
Choose 1 answer

A) Diverse team
B) Cross-functional team
C) Virtual team
D) Divergent team

3. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Altering the human variable
B) Altering the structural variables
C) Authoritative command
D) Problem solving

4. Which option defines organizational culture?
Select one.

A) Perceptions that are characterized in words or feelings but not understood or accepted by the organization
B) A system of shared meanings held by members that distinguishes the organization from other organizations
C) Individuals with feelings that are clearly distinguished from the culture of the organization
D) A biological entity that shows clear relationships to an organization or group of organizations

5. Recognize how workplace politics influence behavior within an organization.
How do employees often respond when feeling threatened by organizational politics?
Choose 1 answer

A) With proactive behaviors
B) With defensive behaviors
C) With high performance pressures
D) With organizational investment

Solutions: