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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?

A) Call Type tables
B) Call Termination Detail table
C) Skill Group tables
D) Route Call Detail table

2. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) add a redundant device pool to the Cisco Unified CallManager Group configuration
B) add a second TFTP server to the cluster
C) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
D) use an SRST reference in the device pool

3. In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

A) CTI OS Agent Desktop using Java CIL
B) CTI OS Agent Desktop using C++ CIL
C) CTI OS Agent Desktop using .NET CIL
D) Cisco Agent Desktop

4. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the agent phone engaged?

A) from the point that the agent answers to the point that the agent is ready
B) from the transfer to IVR to the point that the agent hangs up
C) from the point that the agent answers to the point that the agent hangs up
D) from the call arrival to the point that the agent hangs up

5. In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
B) Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector
C) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
D) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition
E) Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration

Solutions: