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Microsoft Troubleshooting Microsoft Exchange Online : MS-220 Exam

MS-220 actual test
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Nov 03, 2026
  • Q & A: 107 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $59.99  

About Microsoft Troubleshooting Microsoft Exchange Online : MS-220 Exam

Pass4suresVCE would rather show you than tell you. The free MS-220 demo places genuine Microsoft Troubleshooting Microsoft Exchange Online sample questions in your hands first, so buying the full 107-question bank is a decision made on evidence, not adjectives.

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Other Mail Flow Issues
  • 1. Identify triggered transport rules
  • 2. Interpret NDR data
  • 3. Troubleshoot inbox rules
  • 4. Analyze attachment blocking rules
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot delivery delays
  • 2. Review and interpret message headers
  • 3. Troubleshoot send and receive issues
  • 4. Analyze mail flow rules and routing policies
  • 5. Review and interpret message trace results
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot quarantined messages
  • 2. Troubleshoot anti-spam policies
  • 3. Analyze spam classifications
  • 4. Validate SPF, DKIM, and DMARC
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot SMTP certificate issues
  • 2. Troubleshoot hybrid mail flow
  • 3. Analyze SMTP protocol logs
  • 4. Troubleshoot DNS-related issues
  • 5. Troubleshoot SMTP relay issues
Topic 2: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Public folder access
  • 3. Mail-enabled public folders
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
Topic 3: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Failed migrations
  • 2. Data Consistency Score issues
  • 3. Slow migrations
  • 4. Migration endpoint creation issues
  • 5. Public folder migration issues
  • 6. Move request analysis
- Troubleshoot Hybrid Configuration Issues
  • 1. Remote recipient synchronization issues
  • 2. Hybrid Configuration Wizard issues
  • 3. Free/busy sharing issues
  • 4. Hybrid mail flow issues
Topic 4: Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Mailbox and calendar diagnostics
  • 3. Calendar permissions
- Troubleshoot Connectivity and Authentication
  • 1. Outlook connectivity problems
  • 2. Autodiscover issues
  • 3. Modern authentication issues
  • 4. Client access rules
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Mobile Device Issues
  • 1. Device access rules
  • 2. ABQ list analysis
  • 3. ActiveSync connectivity
  • 4. Mobile synchronization logs
Topic 5: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Retention Issues
  • 1. Retention age calculation
  • 2. Retention policy application issues
  • 3. MRM diagnostics and message properties
  • 4. Retention tags and actions
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption and decryption issues
  • 2. Encryption-related mail flow rules
  • 3. Protected message handling
  • 4. External recipient access issues
  • 5. S/MIME troubleshooting
- Troubleshoot Compliance Issues
  • 1. Search and purge email messages
  • 2. eDiscovery permissions and actions
  • 3. Mailbox holds and recoverable items
  • 4. Retention policies

The Microsoft MS-220 Exam, Explained

The MS-220 exam is Microsoft's formal test for the Microsoft 365 certification, a credential at the Associate level. It verifies that you can apply the Microsoft Troubleshooting Microsoft Exchange Online objectives in realistic, scenario-driven situations — the difference between having read about the work and being able to do it. It also connects to a broader certification path covering Microsoft 365 Certified: Exchange Online Support Engineer Specialty, so the study effort compounds beyond a single exam. That is why preparing through realistic questions beats re-reading chapters every time.

The Microsoft Troubleshooting Microsoft Exchange Online blueprint spans 5 domains, led by Troubleshoot Mail Flow Issues (20-25%), Troubleshoot Hybrid and Migration Issues (10-15%), and Troubleshoot Compliance and Retention Issues (25-30%). Treat the percentages as a study budget: the heavier the domain, the larger its share of your week. The complete topic list sits in the exam topics section above — build your plan on it, not on guesswork.

The Microsoft Troubleshooting Microsoft Exchange Online exam packs 40-60 questions into 120 minutes. Turn that ratio into a plan before test day: minutes divided by questions gives your per-item budget, and anything consuming double its budget gets marked and revisited at the end. Practice the rhythm against a real timer — every Pass4suresVCE engine session enforces one — until finishing with spare review time is your default.

Microsoft Troubleshooting Microsoft Exchange Online requires 700/1000 to pass, and every attempt costs USD 165 — retakes included, at full price. The smart economics are simple: drill with Pass4suresVCE practice questions until your timed scores clear the mark across several consecutive sessions, then book the seat. Over-preparation is cheaper than re-registration.

Microsoft lists the Microsoft Troubleshooting Microsoft Exchange Online question formats as: Multiple choice, Case study, Scenario-based questions, Multiple response. Format shapes strategy — locate the actual question sentence inside long scenario stems before reading details, and double-check every selection on multi-answer items. Pass4suresVCE's 107 practice questions exercise these formats so thoroughly that on exam day, only the content is unfamiliar.

You can sit the MS-220 exam in English, Japanese, Chinese (Simplified), Korean, German, French, Spanish, Portuguese (Brazilian). Choose whichever language keeps your comprehension fastest under the clock — slow reading is a hidden tax on every question. Testing in English? Daily sessions with Pass4suresVCE's English MS-220 practice questions double as focused terminology training.

The certification earned through the Microsoft Troubleshooting Microsoft Exchange Online exam stays valid for 1 year (Microsoft role-based certification renewal policy). Put the expiry date on your calendar the day you pass, and research the recertification path before it looms — a planned renewal is an errand, while an expired credential is a project. Microsoft sets these policies, so verify the current rules on the official certification page as your window approaches.

All three versions carry the same 107 expert-written questions — you are choosing a study environment, not a content tier:

  • PDF version — printable, expert-prepared, instantly downloadable, readable anywhere and anytime. Includes 365 days of free updates and a free demo.
  • Desktop Test Engine — Windows software simulating the real exam environment, with two practice modes, offline access, and unlimited installations.
  • Online Test Engine — runs in any browser on Windows, Mac, Android, and iOS, with test history and performance review built in.

Plenty of candidates mix formats — the PDF for reading, an engine for timed rehearsal.

Yes. Pass4suresVCE's free Microsoft Troubleshooting Microsoft Exchange Online PDF demo contains real sample questions with complete verified answers, so you can judge the quality yourself. Every purchase includes 365 days of free updates, and renewing after expiry costs 50% of the regular price from your member zone. Inspect first — material this confident has nothing to hide.

Continuously. As Microsoft adjusts the Microsoft Troubleshooting Microsoft Exchange Online exam, our experts supplement and revise the bank to match, and customer feedback flows into the same loop. Updates are free for 365 days in your member zone; watch the New Releases section or the Pass4suresVCE newsletter, and re-verify your version 3-4 days before your exam. Expired products repurchase at 50% off to restart the service.

Our staff are professionally trained and available around the clock: free consultation whenever you need it, one-on-one remote guidance for installation or usage issues, and patient answers to content questions by email. On privacy, the rules are rigid — transactions are secured by McAfee security services, purchase information is never disclosed to third parties, and no spam or telemarketing follows your order.

Delivery first: your Microsoft Troubleshooting Microsoft Exchange Online practice questions are downloadable immediately and emailed within one minute of payment — if 2 hours pass, check spam and contact support. Install on as many computers as you like. If the exam goes wrong, the 100% Money Back Guarantee applies under clear conditions: take the corresponding exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip and your official Score Report PDF within 2 days after the exam — full refunds are processed within 7 days. Not eligible: attempts within 3 days of purchase, exams never actually taken, free items, and expired orders; the candidate name must match the payer name. Prefer to keep preparing instead? Exchange for two free products of equal value and keep your update service.

Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:

Question #1

A company has a Microsoft Exchange Server 2019 hybrid environment. The company enables Office 365 Message Encryption (OME) and journaling. You discover that there are encrypted emails in the journaling mailbox. You need to ensure that all journaled emails are decrypted. Which command should you use?

  • A. Set -IRMConfiguration -JournalReportDecryptionEnabled $false
  • B. Set-IRMConfiguration -JournalReportDecryptionEnabled $true
  • C. Set-OMEConfiguration -Identity "OME Configuration" -EmailText "Encrypted message enclosed."
  • D. Set-IRMConfiguration -TransportDecryptionSetting Mandatory
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

You need to resolve the retention issue reported by members of the compliance team. What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct answer is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Question #3

A company uses Exchange Online.
A user reports that they did not receive an email. You review the following extended message trace for the email.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Question #4

You need to resolve the issue reported by Admin1.
Which two tools can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Azure AD PowerShell
  • B. Exchange Online PowerShell
  • C. Synchronization Service Manager
  • D. Synchronization Rules Editor
  • E. Exchange admin center
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #5

You need to resolve the issue reported by the Fabrikam, Inc. users.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

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