Nokia SDM Certification - CARE : SDM_2002001040 Exam

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for entering CARE data into NELLE?

A) Project F&C with the input from CaPM.
B) Care Program Manager.
C) Services Account Manager.
D) Cost & Progress Manager.

2. What are the four pillars of Care?

A) Customer Relationship, Care Business Management, Operational Management, Financial Management.
B) Operational Management, SWS Management, HWS Management, Financial Management.
C) Operational Management, Business Management, Financial Management, HWS Management.
D) Customer Relationship, SWS Management, Operational Management, Financial Management.

3. Variable costs:

A) vary with the volume of production.
B) are same as OPEX costs.
C) vary according to an index.
D) is an efficiency ratio.

4. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Service Engagement Manager.
B) Account Manager.
C) Account Manager or Care Program Manager.
D) Care Program Manager.

5. It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?

A) All from NELLE.
B) All form SAP / accounting system.
C) All from Invoicing tool.
D) SAP for April and May, NELLE for June.

Solutions: