SAP Certified Application Associate - SAP Service Cloud 1811 : C_C4C14_1811 Exam

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
B) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
C) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
D) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates

2. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Configure e-mail channels
B) Set up notification of delegates
C) Build a workflow rile
D) Create social media channels

3. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Service order
B) Purchase order
C) Internal order
D) Billing request
E) Good issue

4. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Call-off quantity
B) Covered objects
C) Entitled parts
D) Usage restrictions
E) Billing milestones

5. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A) Contract
B) Registered product
C) Customer
D) Installed base

Solutions: