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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools |
| FlexCards | 23% | - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements |
| OmniScripts | 27% | - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts |
| Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures |
Salesforce Certified Omnistudio Consultant Sample Questions:
A solution architect is working on a digital transformation project for a client. The client has complex business requirements that need to be implemented using Omnistudio tools. The solution architect needs to decide which Omnistudio tool to use. Which Omnistudio tool should the solution architect use to automate the client's business processes and create guided interactions using data from the Salesforce org and external sources?
- A. Integration procedures
- B. Expression Sets
- C. Omniseripts
- D. Flexcards
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves. For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description. In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
- B. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
- C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- D. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page. Which type of action should the consultant recommend to meet this new requirement?
- A. Redirect
- B. URL
- C. Event
- D. Navigate
Correct Answer: D 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A company has a process that requires minimum age to purchase. Potential customers must fill in an application form. Rather than have someone fill in the entire form and be denied at the end, 2 consultant recommends using an Omniscript that will ask users to input their birthdate. If the user is younger than than 18 years, then the Omniscript needs to display a message stating "You must be 18 years or older to purchase" and also prevent users from continuing. If the user is 18 or older, then the Omniscript should allow them to proceed without any message. Which two Omniscript components should the using to meet this validation requirement? Choose 2 answers
- A. Calculation
- B. Alert
- C. Formula
- D. Messaging
Correct Answer: B,C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A client wants to display an overview of the customer's assets inside the first step of a "Modify Asset" OmniScript. This overview is already built as a FlexCard. How should an OmniStudio Consultant configure the OmniScript to include the FlexCard?
- A. Embed the dashboard using an iframe.
- B. Exclude the dashboard from the OmniScript.
- C. Rebuild the dashboard using OmniScript Text Blocks.
- D. Embed the FlexCard using a Custom Lightning Web Components (LWC) element.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
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