Oracle RightNow CX Cloud Service 2012 Essentials : 1Z0-465 Exam

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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Identify the three options available on the deployment screen in customer portal.

A) Stage
B) Develop
C) Rollback
D) Promote
E) Production

2.
Which two statements are true about the Oracle RightNow CX Cloud Service Application button?

A) Contains shortcuts for adding records and items to the knowledge base
B) Provides context-sensitive help
C) Provides quick access to any of the interfaces defined for your application
D) Can include shortcuts to commonly used reports

3. Which are two true statements about chat surveys?

A) You can create a chat rule to email a transactional survey to the customer at the end of a chat.
B) Sending a link to a survey can only be done by the agent during or at the end of chat.
C) When displaying a link to a chat survey, customer information cannot be linked back to the chat.
D) You can create a chat rule to pop up a transactional survey at the end of a chat.

4. Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.
Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement?

A) EGW_SAVE_EMAIL_HEADERS
B) EGW_UPDATE_BY_CREATE
C) EGW_ENABLED
D) EGW_SECURE_UPDATE_ENABLED
E) EGW_AUTO_CONT_CREATE

5. Your customer supports three different brands and needs to be able to send and receive emails using differently branded email.
The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.
Identify the three configurations that must be made to enable this requirement.

A) Use the Friendly From/Branded Address.
B) Use your customer's branded email address as the Reply To address.
C) Use the custhelp.com email address as the Reply To Address.
D) Use SMTP Forwarding from your customer's mail server to the default service mailbox.
E) Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.

Solutions: