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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) The answer article is not assigned to any staff member/staff agent.
B) There is no answer content added to the answer article.
C) The answer is not assigned to any product/category that is visible to a customer.
D) There is no search term added in the answer keyword list.
E) The answer status is not set to public or custom status of status type "public".
F) There is no display position defined for the answer article.

2. Which five components can be used to filter the Authoring inbox? (Choose five.)

A) Consoleroles
B) Assignment status
C) Product and Categories
D) User
E) Content Types
F) Rating
G) Views
H) Locales

3. What arethe standard status types for answers?

A) Private, Published, Proposed, Review
B) Public, Proposed
C) Private, Public
D) Published, Proposed

4. Which two statements are true about response requirements for incidents? (Choose two.)

A) Custom response requirements are based on the level of service being provided.
B) Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
C) Default response requirements for an interface cannot be modified.
D) Holidays have to be defined before creating response requirements.

5. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A) Once a user rejects the article, the system automatically deletes the article.
B) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
C) In Workflow you cannot reassign a task to another user or team.
D) A Workflow process can only be used while creating and editing the articles.
E) Once a user rejects the article, it moves to the previous step.

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