IBM WebSphere Lombardi Edition V7.2, BPM Program Management : C2180-188 Exam

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IBM C2180-188 Exam Syllabus Topics:

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
B) Suggest that the COE should aggregate information on the ROI for each project.
C) Suggest that an additional category of metrics for defect rates be collected.
D) Suggest no changes to the metrics.

2. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.

What should the program manager advise the client?

A) Remove projects in C quadrant from the inventory because of high complexity and low value.
B) Consider appetite for BPM as a third axis in this analysis.
C) Immediately pursue projects in the B quadrant because of their high value.
D) Redo the business value analysis to ensure customer satisfaction was included.

3. The BPM program manager and process owner for a new hire onboarding process project need to ensure that the solution developed by the team will be accepted and adopted by the target users. To facilitate this, they decide to:

A) agree with users to postpone the release until every feature is correct.
B) plan additional playbacks for user screens.
C) involve champion SMEs in the discovery and implementation including playbacks.
D) insist on documentation of all user requirements before having the development team begin work.

4. One week prior to the start of Iteration 5, which is planned for a two weeks duration, the BPM Program Manager has asked developers to review the proposed user stories assigned to the iteration, define implementation tasks and provide estimates in hours. During the commitment meeting prior to iteration start, one of the user stories has a single implementation task with an estimate of 80 hours. What should the BPM Program Manager recommend?

A) Break down the user story into child stories because it is an epic.
B) Cancel the user story and move it to a future iteration because 80 hours too large to fit into a two-week iteration with confidence.
C) Pad the task with 20% more hours because developers typically under-estimate their required effort.
D) Break down the implementation work into tasks that can be described in 8 hours or less.

Solutions: