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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?

A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Tivoli Endpoint Manager for Software Use Analysis
C) IBM Tivoli Asset Discovery for Distributed
D) IBM License Metric Tool

2. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Application engineers
B) Application specialists
C) System engineers
D) Process experts
E) Process owners

3. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
B) KPIs are defined according to the IT customer requirements.
C) KPIs should always be measured by percentage.
D) KPIs always have to be adjusted to match the customer's actual status.

4. How can an incident management process provide value to the business?

A) to enable users to resolve problems
B) to help control infrastructure cost when adding new technology
C) to align people and processes for the delivery of service
D) to reduce the impact of service outages

5. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Asset Management for IT
B) Service Request Management
C) Change and Configuration Database Management
D) Capacity Management for IT

Solutions: