[Jul-2023] Peoplecert ITIL-4-DITS Dumps - Secret To Pass in First Attempt
Peoplecert ITIL-4-DITS Exam Dumps [2023] Practice Valid Exam Dumps Question
Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Exam is a certification program designed for IT professionals who want to develop their skills and knowledge in digital and IT strategy. ITIL-4-DITS exam is designed to help IT professionals understand the latest trends and technologies in digital and IT strategy, identify and mitigate risks, and develop effective strategies to achieve business goals.
NEW QUESTION # 17
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational resilience
- B. Elimination of waste
- C. Uninterrupted delivery
- D. Organizational agility
Answer: B
Explanation:
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
NEW QUESTION # 18
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- B. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- C. Shareholder will receive Improve dividends from increased proms without significant Investment
- D. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
Answer: D
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 19
Which statement about metrics is CORRECT?
- A. Lagging metrics predict what a is likely to happen in the future
- B. Legging metrics report what has been achieved
- C. Leading metrics ate difficult to measure, but easy to Influence
- D. Lagging metrics are easy to measure and to influence
Answer: D
NEW QUESTION # 20
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Cyber security risk
- B. Engagement risk
- C. innovation risk
- D. Dis risk
Answer: A
Explanation:
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61
NEW QUESTION # 21
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation will deliver significant benefit for the organization
- B. The innovation is low cost
- C. The innovation is essential for the a organization to survive
- D. The innovation is low risk
Answer: A
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 22
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management efforts should focus on assets owned by the organization
- B. All risk management should start by assessing the current state
- C. All risks could cause harm to the organization if they are not managed
- D. All the organization's slaveholders should contribute to risk assessment
Answer: D
Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
NEW QUESTION # 23
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, high risk appetite
- B. High risk capacity, low risk appetite
- C. High risk capacity, high risk appetite
- D. Low risk capacity, low risk appetite
Answer: A
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 24
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Complex automation
- D. Simple automation
Answer: D
NEW QUESTION # 25
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Adjust competitive prices for the market and competition
- B. Establish long-term contracts with fixed prices to help secure future Income
- C. Adopt a short-term Increase in the pricing and margins
- D. Ensure service costs are clear to the consumers to help regulate prices
Answer: A
Explanation:
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81
NEW QUESTION # 26
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Cannibalism
- B. Concurrence
- C. Erosion
- D. synergism
Answer: C
NEW QUESTION # 27
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's products
- B. An organization's services ate based on the organization's products
- C. An organization's resources are combinations of the organization's services
- D. An organization's products are required for the execution of an activity
Answer: B
NEW QUESTION # 28
Which statement about metrics is CORRECT?
- A. Lagging metrics predict what a is likely to happen in the future
- B. Legging metrics report what has been achieved
- C. Lagging metrics are easy to measure and to influence
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: B
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 29
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How do we get to where we want to be?
- B. What markets do we serve?
- C. How can we improve operational efficiencies?
- D. How can we reduce costs?
Answer: B
NEW QUESTION # 30
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Complex automation
- D. Simple automation
Answer: D
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 31
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Technology replacement modernization
- B. Organizational resilience
- C. Uninterrupted delivery
- D. Sourcing strategy
Answer: D
Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
NEW QUESTION # 32
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the technology upgrade, and another for the remaining Initiatives
- B. Create one single business case that provides justification for all three initiatives
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create three different business cases providing justification for each Initiative
Answer: D
Explanation:
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
NEW QUESTION # 33
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Ecosystem disruption supported by operational excellence
- B. Market relevance supported by ecosystem disruption
- C. Operational excellence supported by customer and market relevance
- D. Customer and market relevance supported by operational excellence
Answer: D
NEW QUESTION # 34
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create three different business cases providing justification for each Initiative
- B. Create one single business case that provides justification for all three initiatives
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create one business case for the technology upgrade, and another for the remaining Initiatives
Answer: D
NEW QUESTION # 35
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of threats and opportunities
- B. Linked processes and practices to value creation
- C. Management of staff skills and competence
- D. Improved use of automation
Answer: C
Explanation:
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69
NEW QUESTION # 36
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Omnichannel delivery
- C. Customer feedback
- D. Customer analytics
Answer: D
NEW QUESTION # 37
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. Definitions of the service management toolsets needed to support the service
- B. Descriptions of the series of steps for the work that is required to create and support the service
- C. A list of vendors who will provide the components mat form the social media service
- D. An inventory of the mam technology components that will be located at the head office data centre
Answer: B
NEW QUESTION # 38
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's products are required for the execution of an activity
- B. An organization's services ate based on the organization's products
- C. An organization's resources are combinations of the organization's products
- D. An organization's resources are combinations of the organization's services
Answer: A
Explanation:
An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12
NEW QUESTION # 39
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The ITIL 4 Leader: Digital & IT Strategy certification exam is an advanced-level certification that is designed for IT professionals who want to gain a deeper understanding of digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification is ideal for IT managers, IT consultants, and IT directors who are responsible for developing and implementing IT strategies. ITIL 4 Leader: Digital & IT Strategy Exam certification exam covers various topics, including digital and IT strategy development, governance, risk management, and service management.
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