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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Coach and Learn
B) Live Monitor
C) Workforce Management
D) Desktop Trigger
E) Analyze module

2. What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

A) IPOSS is required with every IP Office solution.
B) IPOSS includes 24x7 support.
C) IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.
D) IPOSS can be sold under wholesale and co-delivery models.
E) IPOSS is sold only through authorized Avaya partners.

3. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Web communications
B) Quality management
C) Inbound email processing
D) Supervisor actions
E) Report creation

4. Which of the following customer concerns are related to customer experience? (Select two.)

A) Customer Satisfaction
B) Bring Your Own Device (BYOD)
C) Contextual experiences
D) Simplifying management
E) Driving efficiencies

Solutions: