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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Topic 2: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - Product and service design - History and evolution of operations management |
| Topic 3: Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) |
| Topic 4: Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Six Sigma methodology |
| Topic 5: Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods |
| Topic 6: Competency 4: Supply Chain Management | - Inventory management - Logistics and distribution - Sourcing and procurement - Supply chain design and strategy |
| Topic 7: Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Just-in-Time (JIT) and Kanban systems - Material Requirements Planning (MRP) - Aggregate planning - Theory of Constraints (TOC) |
WGU Operations Management (C215, VDC2) Sample Questions:
Which two types of operations include repetitive processes?
Choose 2 answers
- A. Batch process
- B. Continuous process
- C. Line process
- D. Project process
Correct Answer: B,C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
What are two product system differences between the push and pull processes?
Choose 2 answers
- A. Push enhances employee relations.
- B. Pull initiates quality control.
- C. Push moves the product forward in anticipation for demand.
- D. Pull eliminates excessive inventory.
- E. Push lowers cost due to overproduction.
- F. Pull develops additional products.
Correct Answer: C,D 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
What is a major factor in the decision to locate a business near its primary market territory?
- A. Proximity to a community center
- B. Proximity to labor
- C. Proximity to customers
- D. Proximity to parks
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?
- A. Feasibility analysis
- B. Conception
- C. Planning
- D. Execution
Correct Answer: B 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?
- A. By using the load-distance model
- B. By using the break-even analysis
- C. By using the center-of-gravity approach
- D. By using the transportation method
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
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