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EXIN MOFF-EN Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Plan Phase | - Objectives, risks, and controls of the Plan phase - Basic concepts of the Plan phase - Management Reviews (MRs) of the Plan phase - Service Management Functions (SMFs) of the Plan phase |
| Topic 2: Manage Layer | - Management Reviews (MRs) of the Manage layer - Basic concepts of the Manage layer - Service Management Functions (SMFs) of the Manage layer - Governance, risk, and compliance in MOF |
| Topic 3: Deliver Phase | - Service Management Functions (SMFs) of the Deliver phase - Basic concepts of the Deliver phase - Management Reviews (MRs) of the Deliver phase - Objectives, risks, and controls of the Deliver phase |
| Topic 4: MOF Overview | - Importance of MOF to organizations - Basic concepts of Microsoft Operations Framework - Role of MOF in IT service management |
| Topic 5: Operate Phase | - Service Management Functions (SMFs) of the Operate phase - Objectives, risks, and controls of the Operate phase - Management Reviews (MRs) of the Operate phase - Basic concepts of the Operate phase |
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