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Retirement date: none
This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Mobile app and offline functionality - Inventory and asset management - Core features and scheduling capabilities |
| Topic 2: Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - Key components and use cases - Unified service desk and channels - SLA and routing rules - Knowledge base and entitlements |
| Topic 3: Describe Dynamics 365 Sales | 20-25% | - Core capabilities and business scenarios - Quote, order, and invoice lifecycle - Product catalog, price lists, and unit groups - Sales accelerators and forecasting - Business process flows - Lead and opportunity management processes |
| Topic 4: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Event management features - Marketing forms, pages, and segments - Capabilities and use cases - Email marketing and customer journeys - Lead generation and qualification - Integration with Copilot |
| Topic 5: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Security and access control - Overview of Copilot in customer engagement - Integration with Microsoft Power Platform - Data management and reporting basics - Common features and navigation |
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