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EXIN ITSM18FB Exam : EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

ITSM18FB actual test
  • Exam Code: ITSM18FB
  • Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Updated: Jul 25, 2026
  • Q & A: 0 Questions and Answers
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About EXIN ITSM18FB Exam

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EXIN ITSM18FB Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operation & Continual Improvement of SMS15%- Management review and continual improvement
- Measurement, monitoring and internal audit
Topic 2: Service Management System (SMS) Concepts & Principles35%- Risk-based thinking and planning
- Documentation and resource management
- Scope, context and leadership requirements
Topic 3: ISO/IEC 20000:2018 Process Requirements35%- Service assurance and performance evaluation
- Service design, build and transition
- Resolution and fulfilment processes
- Service portfolio and agreement processes
- Supply and demand management
Topic 4: Introduction to IT Service Management15%- Key differences from previous standard versions
- Purpose and benefits of ISO/IEC 20000:2018

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