ISEB ISEB-ITILF Exam : The Foundation Examination - ITIL®

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) Neither of the above
B) 1 only
C) Both of the above
D) 2 only

2. Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

A) 2 and 3 only
B) None of the above
C) 1 and 2 only
D) 1 and 3 only

3. Which one of the following are the two primary elements that create value for customers?

A) Resources and capabilities
B) Service requirements and warranty
C) Customer and user satisfaction
D) Value on investment (VOI) and return on investment (ROI)

4. Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome

A) Neither of the above
B) 1 only
C) Both of the above
D) 2 only

5. Which one of the following activities would be performed by access management?

A) Managing access to computer rooms and other secure locations
B) Providing physical security for staff at data centers and other buildings
C) Managing access to the service desk
D) Managing the rights to use a service or group of services

Solutions: