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HP HP5-B02D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing & Imaging Product Knowledge | - Printer hardware and categories
|
| Topic 2: Customer Solution Mapping | - Use case-based selling approach - Matching printing solutions to business needs
|
| Topic 3: HP Sales Positioning (Delta Selling) | - Competitive comparison concepts
|
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. Where can customers find more information about how to protect themselves from counterfeit products?
A) The HP anti-counterfeit website
B) The HP anti-counterfeit end-customer investigation trainings
C) The HP anti-counterfeit video hotline
D) The HP anti-counterfeit TV channel
2. Which statement best describes the warranty on HP laser supplies?
A) HP offers 6 months of warranty for all HP laser supplies
B) No warranty is applicable to HP laser supplies.
C) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
D) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A |



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