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HP HP0-M22 Exam : Implementing HP Service Manager Software

HP0-M22 actual test
  • Exam Code: HP0-M22
  • Exam Name: Implementing HP Service Manager Software
  • Updated: Jul 23, 2026
  • Q & A: 150 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $59.99  

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Fundamental HP Service Manager Technologies and Methodologies8%- Integration methods
  • 1. Web Services
    • 2. LDAP
      • 3. Connect-It
        - Client types and features
        • 1. Windows client
          • 2. Web client
            - Server components and functions
            • 1. Web server
              • 2. RDBMS server
                • 3. Application server
                  Topic 2: Architecture, Installation and Deployment25%- System architecture
                  • 1. Port and firewall requirements
                    • 2. Network topology
                      - Installation and upgrade
                      • 1. Database setup
                        • 2. Server installation
                          • 3. Client deployment
                            Topic 3: HP Service Manager Processes and Modules8%- Tailoring and engine components
                            • 1. Security configuration
                              • 2. Approval engine
                                • 3. Notification engine
                                  - ITIL-aligned processes
                                  • 1. Change management
                                    • 2. Service level management
                                      • 3. Problem management
                                        • 4. Incident management
                                          • 5. Release management
                                            Topic 4: Configuration and Customization25%- Data management
                                            • 1. Custom fields and dictionaries
                                              • 2. Global variables and lists
                                                • 3. Database schema
                                                  - Process configuration
                                                  • 1. Form layout
                                                    • 2. Workflow design
                                                      Topic 5: Administration, Maintenance and Reporting24%- Reporting and integration
                                                      • 1. Crystal Reports
                                                        • 2. Decision Center
                                                          - System administration
                                                          • 1. User and role management
                                                            • 2. Backup and recovery
                                                              Topic 6: Troubleshooting and Optimization10%- Error diagnosis
                                                              - Performance tuning

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