Huawei H21-287_V1.0 Exam : HCSP-Presales-Service(AICC) V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?

A) The UAP automatically handles this without any additional configuration.
B) It is impossible to achieve without the customer providing an identifier each time.
C) It requires a shared session database that both the chat server and CTI can access with a common session ID.
D) It can only be done if the voice call is placed through a special link in the chat window.

2. Which AICC architectural style decouples the client (UAP) from the server, allowing them to evolve independently and improving scalability?

A) Microservices Architecture
B) Monolithic Architecture
C) Client-Server Architecture
D) Peer-to-Peer Architecture

3. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A) IVR Self-Service
B) Skill-Based Routing
C) Call Recording
D) Interaction Correlation

4. In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?

A) To transfer a call to another extension.
B) To indicate that a call has been answered.
C) To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
D) To initiate a new call.

5. In AICC reporting, what is the "longest wait time" metric?

A) The duration of the longest call handled by an agent.
B) The average time agents spend in after-call work.
C) The time it takes for the system to boot up.
D) The maximum time a caller spent in queue before being answered or abandoning.

Solutions: