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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Routing, Queues, and Interaction Flows | 25% | - Queue configuration and management - Skills, languages, and routing strategies - Architect flow design and deployment |
| Testing, Validation, and Troubleshooting | 15% | - Common issues and resolution procedures - Pre-go-live testing and validation - Monitoring, logging, and diagnostics |
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Platform components and services - Telephony and networking fundamentals |
| Account, User, and Security Configuration | 20% | - Authentication, security policies, and compliance - Organization and account setup - User creation, roles, permissions, and groups |
| Telephony, Channels, and Integrations | 20% | - Omnichannel configuration (voice, chat, email, messaging) - SIP trunks, DID, and call control - API usage, data actions, and third-party integrations |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
A) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
B) The profile information can be used to keep LinkedIn information updated.
C) When employees have free time, they can review biographies of their peers.
D) The education information can be verified against the human resources database.
2. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
A) Genesys Cloud 4
B) Genesys Cloud 2
C) Genesys Cloud 3
D) Genesys Cloud 1
3. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
A) Calling
B) SIP Access Control
C) Availability
D) Outbound
4. Select the Access level permission types for workspace membership. (Choose three.)
A) Contributor
B) Read Only
C) Write Only
D) Partial
E) Collaborator
F) Full Access
5. Calling Name and Address can be overridden.
A) False
B) True
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A,B,F | Question # 5 Answer: B |
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