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SAP E-C4HYCP-12 Exam Description:
The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Cloud Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce Cloud product support role. The pre-requisite for this exam certification is P_C4H340_12 (SAP Certified Development Professional - SAP Commerce Cloud 2105 Developer). The certificate issued for passing this exam will be valid for 5 years. All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce Cloud located at: help.sap.com. In order to access the sites above, you must be an SAP customer or partner.
SAP E-C4HYCP-12 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Troubleshooting > 12% | Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). |
| General Support > 12% | Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features. |
| Performance 8% - 12% | Analyze and improve overall system performance, and troubleshoot performance issues and identify bottlenecks. |
| Integration > 12% | Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products |
| Configuration > 12% | Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite. |
| Product Support Processes > 12% | Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). |
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SAP E-C4HYCP-12 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Extension | - Integration with SAP CX suite - Extensions and customization support |
| Topic 2: SAP Commerce Cloud Operations | - System monitoring and maintenance - Performance and availability management |
| Topic 3: SAP Commerce Cloud Fundamentals | - Architecture overview - Core platform concepts |
| Topic 4: Product Support Processes | - Incident handling and troubleshooting - Support workflow and escalation |
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