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Salesforce Process Automation Accredited Professional Sample Questions:

1. In which two ways does Salesforce Flow for Service help customer service agents?

A) It allows an agent to open a record and seamlessly resume a customer conversation.
B) It uses flows and quick actions to walk agents through customer engagement.
C) It shows a checklist that agents can print.
D) It helps an experienced agent show a new agent what to do.

2. An Administrator is creating a login flow for a new application that will be deployed on Salesforce. They need to create a login screen with input fields and then create an automation logic to help validate the credentials and access. What is the right design for this solution?

A) Leverage Screen Flow for displaying the input fields and for handling the post login logic and process.
B) Leverage Process Builder with Workflow rules for displaying the input fields and for handling the post login logic and process.
C) Leverage Screen Flow for displaying the input fields and Autolaunched Flow for handling the post login logic and process.
D) Leverage Screen Flow for displaying the input fields and custom Apex triggers for the post login logic and process.

3. Which three conditions need to be met for an Administrator to delete a flow version installed from a package without uninstalling the package?

A) The flow version is inactive
B) The flow version doesn't have any associated paused flow interviews
C) The flow should not be referenced by another flow
D) The flow version has no scheduled actions that are currently live or running
E) The flow version is deprecated in the org

4. A new VP of Sales joined TrueGlobal Inc. TrueGlobal uses Salesforce for managing global sales operations. The VP wants to receive an email alert if a deal stage is changed to Closed Lost and the amount is greater than $1,000,000. What evaluation criteria should the administrator choose while creating this workflow rule?

A) When a record is created and every time it is edited
B) When a record is edited, and any time it's edited to subsequently meet criteria
C) When a record is created and any time it's edited to subsequently meet criteria
D) When a record is created

5. If an Administrator distributes a flow on an Account record page, how can the Administrator pass the account's ID into the flow?

A) By checking "Available for input" checkbox.
B) By checking the "Available for output" checkbox.
C) By selecting "Allow multiple values".
D) By using "Get Record".

Solutions: