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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Startup in Single User mode and use command line tools to correct the permissions.
B) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
C) Erase the hard disk and restore from a Time Machine backup.
D) Open the Disk Utility and select repair disk permissions.

2. Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

A) Use Back to My Mac screen sharing to use the app on the iMac.
B) Open iTunes, click on "Purchased on the Mac App Store" in the Store section, then install the app.
C) Sign in to his account in the Mac App Store, click Purchases, and then install the app.
D) He must purchase the application again on the Mac App Store to install on the MacBook Pro.

3. An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?

A) /Library/Desktop Pictures
B) /Syste rn/Li bra ry/Deskto p Pictures
C) /System/Desktop Pictures
D) "/Library/Desktop Pictures

4. Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

A) The file can only be restored when she returns home and has access to the backup hard drive.
B) Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
C) Hold the option key then click the Finder Go menu and choose Local Snapshots.
D) Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.

5. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Open the Disk Utility, choose the startup disk and repair disk permissions.
B) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
C) Delete then reinstall the VoIP application.
D) Delete the application's preferences from /Users/Paolo/Library/Preferences.

Solutions: