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How to book the 6209 Exam
These are following steps for registering the 6209 exam. Step 1: Visit to 6209 Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for 6209 Certifications Exam Step 4: Select Date, time and confirm with a payment method
What is the duration of the 6209 Exam
- Format: Multiple choices, multiple answers
- Passing Score 67%
- Number of Questions: 60
- Length of Examination: 90 minutes
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Avaya 6209 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Reporting | - Real-time monitoring - Historical reporting and analytics |
| Topic 2: Contact Center Multimedia | - Inbound multimedia contact types (email, IM, web, SMS, etc.) - Outbound campaign management - Routing and prioritization mechanisms |
| Topic 3: Avaya Aura Contact Center Overview | - Contact Center architecture and components - Deployment models and server types |
| Topic 4: Maintenance and Troubleshooting | - System diagnostics - Issue resolution and recovery procedures |
| Topic 5: Design and Integration | - Network and licensing requirements - System integration with Avaya Aura platform |
| Topic 6: Application Deployment | - Orchestration Designer usage - Configuration of multimedia services |
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