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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration | 15% | - Call flow management - User account and access management - Reporting and scheduling |
| Installation | 20% | - Installation procedures for AEP and POM - High availability configuration - System requirements for AEP and POM - Database installation and setup |
| Maintenance and Troubleshooting | 20% | - Monitoring tools and logs - Diagnosis and resolution of common issues - Software updates and patching - Backup and restore procedures |
| Configuration | 25% | - POM campaign creation and rules - Voice, email, SMS, and speech server integration - Experience Portal Manager (EPM) setup - Media Processing Platform (MPP) configuration |
| Architecture and Licensing | 20% | - Licensing requirements for AEP and POM - Deployment models and zones - POM components and features - AEP solution architecture and components |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?
A) Verify that the Experience Portal Manager (EPM) can communicate with the MPP.
B) Verify that the application server is working correctly.
C) Verify that the Media Processing Platform (MPP) is operational.
D) Verify that the database is valid and is functioning.
2. Which two statements below about infinite campaigns are true? (Choose two)
A) Infinite Campaign is designated by Campaign Type 0.
B) Infinite Campaign terminates only when all agents log off from the campaign.
C) Infinite Campaign does not terminate by itself after processing all contacts.
D) To terminate an Infinite Campaign, manual intervention is required.
E) Infinite Campaign terminates automatically after processing all contacts.
3. You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?
A) Make sure the runtime support files are installed in the correct location.
B) Restart Avaya Aura Experience Portal.
C) Check that the Web License Manager (WebLM) is running. If not start WebLM.
D) Re-install the runtimeconfig.war file.
4. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
A) DNCREQ
B) Restricted DNC
C) DNC
D) Restricted
5. You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)
A) Restart the MPP service from the EPM.
B) Restart the vpms service on the Experience Portal Manager (EPM).
C) Install a new license file on the EPM.
D) Reconnect each Media Processing Platform (MPP) with the EPM.
E) Restart the avpSNMPAgentSvc on the EPM.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B,D,E |



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