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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting | 15% | - Common Voice and Connectivity Issues - Application and Service Recovery - Fault Isolation and Log Analysis |
| Topic 2: Installation and Configuration | 25% | - IP Office Server and Software Installation - User, Extension and Trunk Setup - System Configuration and Licensing |
| Topic 3: Maintenance and Administration | 15% | - Backup, Restore and Software Upgrades - System Monitoring and Diagnostics - Security and Access Management |
| Topic 4: Applications and Features | 20% | - Voice Mail and Messaging - Mobility and Collaboration Tools - Contact Center Basic Features |
| Topic 5: SME Communications Solution Architecture | 25% | - Avaya Aura SME Solution Components - Avaya IP Office Platform Overview - Network and System Requirements |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
- A. QSIG-B
- B. None
- C. H.450
- D. QSIG-A
- E. IP Office SCN
Correct Answer: E 🗳️
A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
- A. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
- B. Open SysMonitor Trace 20091212 140001, and search for 13:12.
- C. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
- D. Open SysMonitor Trace 20091212 130001, and search for 13:12.
Correct Answer: B 🗳️
What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?
- A. No lines/stations are in use on the module.
- B. There is no communication with the IP Office.
- C. The .bin files are not loaded into the module.
- D. A line/station is in use on the module.
Correct Answer: B 🗳️
A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?
- A. The UMS licenses have not been loaded.
- B. The server platform does not meet the requirements.
- C. The UMS service is installed automatically.
- D. The Windows account does not have permission.
Correct Answer: B 🗳️
When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?
- A. ARS:Alternate Route Wait Time = 0
- B. SIP line:Call Initiation Timeout = 0
- C. ARS:Alternate Route
- D. SIP line:Check OOS
Correct Answer: D 🗳️
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