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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 2: Customer Entitlements and Action Plans | - Action Plans
|
| Topic 3: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 4: Work Assignment and Routing | - Omnichannel routing
|
| Topic 5: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 6: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 7: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 8: Redwood UX and AI Features | - Redwood interface configuration
|
| Topic 9: Data Migration and Integration | - Data import/export
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. In Advanced Search, select Action > Update.
- B. In Advanced Search, confirm Record Set = Assigned to Me.
- C. In Advanced Search, save and select the "Set as Default" box.
- D. Click the Show Advanced Search icon.
- E. In Advanced Search, Add Channel Type = Web.
- F. Change the section identified with Status = New
Correct Answer: B,C,D,E,F 🗳️
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. VBCS is a visual development tool for creating applications in DCS.
- B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- C. DCS is a visual development tool for creating applications in VBCS.
- D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
Correct Answer: A,B 🗳️
Select three correct limits and restrictions when importing data from a file.
- A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- C. Both create and update operations are available for imported records.
- D. By default, the import starts immediately after it is activated.
- E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
Correct Answer: C,D,E 🗳️
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. nothing (DCS applications are always available to all users.)
- B. a single "publish" action to complete the task
- C. system administrator approval
- D. moving the application to Staging and subsequently to Production status
Correct Answer: A,D 🗳️
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. The environment was not provisioned correctly and the service module is missing.
- B. There are no specific e-mail tasks available.
- C. The team members don't have the Email Administrator Role provisioned.
- D. The team members have not established the e-mail feature on the Offerings page.
Correct Answer: D 🗳️
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