Oracle 1Z0-1064-21 Exam : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) nothing (DCS applications are always available to all users.)
B) a single "publish" action to complete the task
C) system administrator approval
D) moving the application to Staging and subsequently to Production status

2. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A) The queue defined by default is the one assigned to the servicerequest.
B) An error will occur; no queue is assigned to the service request.
C) The service request assignment will be unpredictable.
D) The queue defined in the first evaluated rule is always assigned to the service request.

3. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
B) Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
C) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
D) Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects

4. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Sales opportunities
B) Notes
C) Social network
D) Contacts
E) Service requests

5. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, select Action > Update.
B) In Advanced Search, confirm Record Set = Assigned to Me.
C) In Advanced Search, save and select the "Set as Default" box.
D) Click the Show Advanced Search icon.
E) In Advanced Search, Add Channel Type = Web.
F) Change the section identified with Status = New

Solutions: