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Avaya 133-S-713.4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 15% | - Log analysis and error identification - Routine system maintenance - Performance tuning and issue resolution |
| Topic 2: Solution Architecture & Overview | 20% | - Supported environments and compatibility - Proactive Contact platform components - System architecture and deployment models |
| Topic 3: Scripting, Reporting & Integration | 15% | - Real-time and historical reporting - Call scripting basics - Integration with Avaya contact center solutions |
| Topic 4: Installation & Deployment | 25% | - Software installation and setup - Pre-installation requirements and planning - Post-installation verification |
| Topic 5: Configuration & Administration | 25% | - Call list management and data import - Dialing modes and campaign setup - User roles and access control - System configuration parameters |
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